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Call Us +1-407-549-8792 or drop us
a message at info@trevisuality.com

Customer Services


How do I book a service with TRE Visuality?

For new customers, reservations can be made by booking any of our services in our “Services” section on our website. You can also book using our Instagram and Facebook networks.


You can also book through your online account to get discounts on our services and benefits reserve date and time for your services, access to your photo galleries, virtual realities, videos, etc. 24/7 365 days a year. You just need to go to the “My Account” section on our website and fill in the requested information. 

When do I receive the photos?

Photos and any of the other services are delivered the next day after your photo shoot, directly to your inbox. You will receive an email with the link to access your account, where you can download all your photos directly from the photo gallery and make the payment.

How far in advance should I book my service?

We recommend all our clients to book as soon as the property is granted to guarantee the desired date and time. Our clients will have up to 24 hours before the desired date to make a reservation which are subject to availability. Our commitment is to work hand in hand with the client and support him in his sales process.

Will I receive notifications when making my reservation?

Email notifications are sent to the customer and also copied by company administrators. The different types of email notifications that are triggered in Online Client Scheduling are:

  • Requested Session: The email includes the session request information and informs the client that the request is pending and is not confirmed until it is approved.
  • Scheduled (approved request): The email lets the customer know that one of their requested shots has been approved and scheduled.
  • Scheduled (verified/modified or request approved): The email lets the client know that one of the requested sessions has been approved as scheduled, but that they must verify the session information as some of it may have been modified by the photography company. 

Scheduled trigger (request denied):The email lets the customer know that one of their requested shots has been denied/rejected.

Do you offer a refund?

TRE Visuality has a no refund policy. If you are not satisfied with the results, we will work with you to try to meet your expectations by reviewing and/or correcting cases following our standards, re-filming the property, and soon. Revisions must be requested within 5 working days of delivery of the gallery. If no such revision has been submitted within this 5-day period, the reservation is considered fulfilled, delivered and approved. Therefore, you need to place and pay for a new order online, if you have additional changes/requests or revisions after the 5-day deadline.

Will I get the old photos unedited?

No, we do not deliver the unedited HDR photos to our customers, we only send you the edited HDR photos.

Can you edit the images taken by the owner or by someone else?

No, our editing team can only edit images taken by our company.

What are our hours? Do we have availability on weekends and holidays?

Photo sessions are normally scheduled weekdays from 9 a.m. to 5 p.m. M. Until 6 p.m. M. Photo session appointments are also available on weekends and some holidays. We can also schedule sunset/twilight photo sessions (please note the exact time of twilight varies throughout the year). If you have a special request outside of those hours, please enter your preferred date and time when ordering online, or send an email so we can see if we can accommodate your needs.


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